Video Management

QueTime® Software
software

If you can't measure it, you can't manage it

A major challenge within the retail quick service industry to-date has been the ability to accurately and consistently measure the speed of service. i³ is pleased to introduce the QueueTime software. QueueTime offers quick service restaurants the ability to measure service from the moment customers walk into the facility, to the time they order and pickup their food. This feature can also measure time customers spend in the drive-thru. Reports are generated locally or via the Internet up to the minute for decision makers in the areas of operations, marketing, and security management. QueueTime is 100% accurate in drive-thru measurement and when combining POS and video analytics, it is 85% or higher in-store according to an independent study by EmbarkOnlt, Inc.

Quality and speed of services have been of great interest to both the public as well as quick service industry. If the customer is served well, in a timely manner, and with fresh product, their positive experience is likely to contribute to their loyalty.


 

How the Technology Works

  1. Digital video from security cameras is a stream of digital video still frames
  2. i³ created an algorithm to recognize an object, human and vehicle in the still frame and extract it from the background
  3. The QueueTime software can then count traffic in and out of the facility
  4. QueueTime software can count the number of humans entering the queue by the cash register
  5. QueueTime interfaces with Point of Sales systems to compare transactional data with the register counts

The QueueTime Advantage

The QueueTime system uses video analytics to analyze video data and extract operational data for use by the quick service operations and management teams. By using this data and displaying performance data back to staff via a Performance Monitor (PM), management is able to cause a change in behavior amongst their staff. This effectively motivates the staff to improve their service times, which can increase the through-put of customers through the queue. The operations team, with a new way to measure their staff's performance, will be able to make operational changes to promote an enhanced awareness and requirement for increased speed of service.

PACDM Screenshot


The return on investment for the QueueTime system can be found in multiple areas:

  1. Hardware savings
  2. Loss Prevention
  3. Operational Transparency
  4. Operational Results

 


PACDM Screenshot

  • Total cars w/o Trans
    Used to promote loss prevention by displaying the numbers of cars in the drive-thru that did not have a transaction associated with it.
  • Suggested Sale Item (1 slice)
    Used to promote specific items such as Cheese for suggestive selling programs.
  • Speed of Service (SOS) Average time
    provides the current hour's average service time comparing it to the service time for the week before at the same hour.

QueueTime has proven it is an effective tool to motivate staff, provide accurate, real time results that have decreased service time by 30% and significantly reduced theft in the drive-thru.

Using QueueTime gives you valuable real time data, in combination with an employee motivational program dramatic results can be achieved against the corporate goal of decreasing service time in both Drive-thru and Store Front as well as additional benefits to loss prevention and the potential to impact Suggestive selling.

Improve service & profitability with QueueTime

  • Employee Motivation
  • Service time
  • Loss Prevention
  • Suggestive Selling
  • System Accuracy